Child Safety Standards

Zinzil is an AI chat application strictly for adults aged 18 and over. Use by anyone under 18 is not permitted under any circumstances. Zinzil maintains zero tolerance for any content, behavior, or activity that sexualizes, abuses, exploits, or otherwise harms minors. This page sets out Zinzil's published standards against Child Sexual Abuse and Exploitation (CSAE) and child sexual abuse material (CSAM), our detection and prevention measures, reporting channels, and how we cooperate with law enforcement.

1. Eligibility, adults only

Zinzil is an AI chat application strictly for users 18 years of age or older. Use by anyone under 18 is not permitted under any circumstances, including with parental consent, supervised use, or any other framing. We verify date of birth at account registration. Accounts of users found to be under 18, or who misrepresent their age, are terminated immediately and the data deleted (subject to legal retention requirements).

If you have any reason to believe a user on Zinzil is under 18, whether based on what they say in chat, profile information, or knowledge from outside the platform, please report it to support@zinzil.com. We investigate every report and act on confirmed cases within hours.

2. Prohibited content and conduct

The following are strictly prohibited on Zinzil. These rules apply to all content, user-generated, AI-generated, image, text, voice, and are enforced regardless of framing (fiction, roleplay, fantasy, dream, hypothetical, "character is actually older", or any other premise):

• Any sexual, romantic, erotic, suggestive, abusive, exploitative, or harmful content involving a minor, defined as anyone under 18, including but not limited to depictions, descriptions, role-play, requests, instructions, or "what if" framings.
• Child sexual abuse material (CSAM), generation, sharing, requesting, describing, or possessing imagery or text depicting minors in sexual situations.
• Grooming behavior, attempts to build inappropriate relationships with minors, including content that could be used to groom or normalize predatory behavior.
• Child trafficking, child labor abuse, or any content that endorses, instructs, romanticizes, or normalizes harm to children.
• Content involving "teen", "schoolgirl", "schoolboy", "lolicon", "shotacon", "jailbait", or similar terms used in a sexualized context.
• Specific age references (13, 14, 15, 16, 17 etc.) combined with sexual context.
• References to Hindi/Hinglish equivalents (choti bachi, chhota bacha, naabaalig) in sexual context.
• Any attempt to circumvent these rules through code words, euphemisms, leetspeak, or layered framing.

3. Detection and prevention measures

Zinzil applies layered detection to every message before any AI response is generated:

• Hard-coded keyword and phrase detection, an extensive multilingual list of terms in English, Hindi, Hinglish, Urdu, and other supported languages is matched against every incoming message. A match triggers an immediate refusal and the message is never sent to the AI model.
• Pre-generation policy enforcement, Zinzil's AI characters are configured with explicit zero-tolerance instructions in their system prompts. The AI is instructed to refuse, deflect, and reset the topic the moment any minor-related sexual context is suggested, regardless of how the request is framed.
• Age-verification gates, adult-content features are gated behind verified 18+ user accounts; users who indicate or attempt to identify as minors are blocked from the platform entirely.
• Post-generation safeguards, AI-generated content is also subject to safety review. Output that violates these standards is suppressed before delivery.
• Account termination, users who attempt to elicit prohibited content have their accounts flagged and, depending on severity, suspended or permanently banned.
• Continuous improvement, detection rules are reviewed and expanded continuously based on new patterns observed in production and reports from users.

4. Reporting CSAE / CSAM content OR a suspected under-18 user

If you encounter content on Zinzil that you believe violates these standards, or if you suspect any user is under 18, please report it to us immediately:

• Email: support@zinzil.com, monitored continuously, response within 24 hours.
• In-app: use the report option in the chat interface (Report → "Child safety concern" or "Suspected under-18 user"). All reports are routed directly to the safety team.

Please include in your report: the conversation context (screenshot or message ID if possible), the date and approximate time, your account email (so we can investigate the conversation), and a brief description of what you observed.

We treat all reports as confidential. We do not retaliate against any user who files a report in good faith.

5. Our response to confirmed violations

When a violation is confirmed:

• The offending content is removed from our systems within hours of confirmation.
• The user account responsible is permanently banned.
• If the content is CSAM, it is reported to the National Center for Missing & Exploited Children (NCMEC) in accordance with U.S. law (18 U.S.C. § 2258A), to Indian authorities under the POCSO Act 2012 and the Information Technology Act 2000, and to other applicable national agencies depending on where the user is located.
• We preserve relevant evidence (account data, IP logs, conversation history) and cooperate fully with law enforcement subpoenas and lawful requests.

6. Cooperation with law enforcement

Zinzil cooperates with law enforcement agencies investigating CSAE/CSAM offenses. We respond promptly to lawful requests, including:

• Subpoenas and court orders for account data, communications records, and IP information.
• Emergency disclosure requests where there is good-faith belief that a child is in danger.
• NCMEC CyberTipline reports for content originating from or directed at U.S. users.
• Reports to India's National Cyber Crime Reporting Portal (cybercrime.gov.in) and the Cyber Crime cells of state police agencies for content originating from or directed at users in India.

For law-enforcement inquiries, contact support@zinzil.com.

7. Designated child safety contact

Zinzil's designated point of contact for all child safety matters, including CSAE/CSAM reports, suspected under-18 users, and law-enforcement inquiries, is reachable at support@zinzil.com. This address is monitored continuously, including outside business hours, and reports are escalated immediately to the responsible team.

8. Applicable law and compliance

Zinzil's child safety standards comply with applicable law in the jurisdictions where the service is available, including:

• India: Protection of Children from Sexual Offences Act, 2012 (POCSO); Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; Indian Penal Code, 1860.
• United States: 18 U.S.C. § 2258A (reporting requirements for electronic communication service providers); 18 U.S.C. §§ 2251–2260 (sexual exploitation and other abuse of children); the SAFE Act and CDA Section 230 compliance obligations.
• European Union: Directive 2011/93/EU on combating the sexual abuse and sexual exploitation of children and child pornography; Digital Services Act (Regulation (EU) 2022/2065).
• United Kingdom: Online Safety Act 2023; Protection of Children Act 1978.

9. Changes to these standards

We may update these Child Safety Standards as the threat landscape evolves, as detection technology improves, or as new laws and best practices emerge. The latest version is always available at https://zinzil.com/child-safety-standards. We will note material changes via the "Last updated" date at the top of this page.